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Headquarters Kansas reports 988 call growth, staffing and operational reforms in Douglas County update
Summary
Leaders from Headquarters Kansas briefed commissioners on 988 and local crisis‑line operations, reporting increased call volume, new staffing and quality‑assurance steps, and continued coordination with Bert Nash and local mobile response teams.
Commissioners received an information briefing from Headquarters Kansas on Wednesday about 988 and local crisis‑line operations, staffing reforms and local partnerships that support Douglas County’s mobile crisis response.
Dan Watkins, interim executive director of Headquarters Kansas, and Carly Williams, director of quality assurance and compliance, described operational changes made over the past year to stabilize the organization that handles 988 and the local crisis line. The presenters said Headquarters now serves more than 100 of Kansas’s 105 counties while maintaining a sustained focus on Douglas County crisis calls and referrals.
Carly Williams said Headquarters answered just over 37,000 contacts…
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