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Aurora launches AMI‑enabled SpryEngage alerts to help customers spot leaks and control use
Summary
Aurora Water staff and Customer Service Supervisor Jared Montoya told the Water Policy Committee the city has rolled out AMI‑enabled SpryEngage alerts to notify customers about continuous 24‑hour flows and set consumption thresholds.
Aurora Water staff and Customer Service Supervisor Jared Montoya presented the city’s new SpryEngage alerts — linked to Aurora’s automated meter infrastructure (AMI) — that notify customers about continuous 24‑hour flows and consumption thresholds.
Staff said Aurora completed a years‑long AMI meter replacement program (staff reported about 86,000 meter exchanges plus roughly 11,000 new‑build installs, for an approximate total near 97,000 AMI meters installed since 2019). The AMI system supplies interval data (60‑minute intervals in the customer portal; 15‑minute intervals via Ion Water) that…
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