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Grand Prairie launches online water-utility portal; autopay customers must reenroll
Summary
City officials announced a new online water utility customer service portal that provides billing, payment and consumption history; customers enrolled in autopay must reenroll to keep recurring payments, officials said.
"The city of Grand Prairie has introduced a new online water utility customer service portal that promises to make monitoring and paying your water bill as fast and convenient as ever," a city staff member said. The portal lets customers view billing information, statements, prior payments and month-over-month water consumption.
City officials said customers enrolled in the city's autopay system will need to reenroll through the new portal to maintain recurring payments. "Customers that are enrolled in the autopay system will need to reenroll using the new online portal to maintain their recurring payments, as well as getting instant access to all the other available information," the staff member said, describing a step-by-step reenrollment process that begins by locating a new or existing account number and following on-screen prompts.
A separate city announcer emphasized online convenience and hours: "With all of our in person, you may have a wait. It's also you're limited to be able to do business between 8 and 5, whereas our online portal offers a 24 hour solution," the announcer said. City staff noted paying by mail or in person at City Hall remains an alternative.
Grand Prairie posted the portal and help resources at gptx.org/newutilityportal. The announcement urged customers to review their account information and reenroll if they use automatic payments to avoid interruptions in service billing.
The message on the portal focused on customer-service features and process steps; no policy changes, rates or fee details were announced in the recorded message.
