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North Augusta says online payment glitch reconciled; May bills mailed late and deadlines extended
Summary
City staff told council that online payments made April 9–14 were reconciled after a Clover/Fiserv integration issue; May 10 bills will be mailed late, no shutoffs or late fees will be assessed, and the May 10 payment deadline is extended to July 11 while the city stabilizes billing cycles.
City staff at the June 16 North Augusta City Council meeting reported that a technical issue affecting online utility payments between April 9 and April 14 has been reconciled and that the city will delay enforcement on billing deadlines while it normalizes billing cycles.
Administration said payments made through the city's online portal (via Clover, part of the Fiserv system) during the identified window were being received by the city but were not correctly matched to customer accounts. Finance staff led a manual…
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