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UIA reports modernization progress, lower fraud rates and fund recovery; committee asks operational questions
Summary
Unemployment Insurance Agency officials told the Oversight Committee the agency has reduced fraud rates, launched digital tools and is replacing legacy systems with a new MyUI platform; members asked for detail on investigations, staffing and fraud timelines.
The Unemployment Insurance Agency told the Oversight Committee it has moved from pandemic-era operational challenges toward a modernization agenda it says will make benefit payments faster, reduce fraud and improve customer service.
Brent, head of the Operations Bureau at UIA, briefed the committee with Chief Operating Officer Brett Gleason and legislative affairs representative Andrew Crane. He said the agency—s priorities include modernizing systems, improving customer service, supporting reemployment partnerships and resolving persistent operational challenges.
"At the center of our work is a transformation guided by one principle, delivering fast, fair, and fraud free service," Brent said, describing technology, identity-verification and anti-fraud measures. He…
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