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ES&T reports staffing progress, PSAP targets and quick recovery after accidental suppression discharge
Summary
Director Jeff Cabello told the committee the 911 center is improving answer times, is staffing new trainees, and returned to full operation within about 30 minutes after an accidental fire suppression discharge at the dispatch center.
The city’s Emergency Services & Telecommunications (ES&T) director reported staffing updates, performance against state PSAP answer‑time standards, and a rapid operational recovery after an accidental fire suppression discharge during a May 8 committee presentation.
Director Jeff Cabello said ES&T has an authorized supervisory workforce of eight and currently six supervisors filled; the new quality assurance coordinator, Supervisor Shante Washington, was hired in December 2024. Cabello said a…
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