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Office of the Auditor General audit finds no material findings in MDOS branch operations; audit highlights four reportable items including customer feedback and
Summary
MDOS officials told the House Appropriations Subcommittee that an Office of the Auditor General audit of branch operations found no material findings but included four reportable issues; MDOS described steps to collect customer feedback, improve testing oversight and resolve a perceived conflict between Real ID requirements and state privacy law.
The House Appropriations Subcommittee on General Government heard testimony on an Office of the Auditor General audit of the Michigan Department of State's branch operations division and MDOS's planned responses.
Brian Bryson, MDOS director of information security and the agency's liaison to the Office of the Auditor General, told the committee the OAG reviewed branch operations from Oct. 1, 2022, through May 31, 2024, including interviews, surveys and records from MDOS's customer and automotive record system (CARS). "This 14-month audit of the largest division in MDOS yielded no material findings," Bryson said. He also reported that branch operations processed an estimated 11,800,000 branch office transactions and collected about $1,300,000,000 between Oct. 1, 2022, and May 31, 2024.
Bryson described four reportable findings the OAG raised and MDOS's responses: 1) better collection and analysis of customer-service information; 2) Real ID and enhanced driver license (EDL) scanning and retention practices that the OAG interpreted as…
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