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Sedgwick County 911 seeks phased staff increase, tech upgrades to separate call taking from dispatching
Summary
Laura Forshey, director of Emergency Communications, asked commissioners to fund a phased separation of 911 call-taking from radio dispatching (phase 1: 20 FTEs in 2026; phase 2: another 18 in 2027), plus phone consoles, a tracking system, accreditation management and public‑education tools.
Laura Forshey, director of Sedgwick County Emergency Communications, told the Board of County Commissioners the division is asking for a phased staffing model and several technology and accreditation investments to implement recommendations from an outside review.
“We want to take a phased approach to this, and we are asking for 20 FTEs for next year to start moving into this separation of call taking and dispatching,” Forshey said, describing phase 1 for 2026 and a second phase to complete the model in 2027.…
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