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Case management supervisor outlines intake, classification and court‑coordination duties
Summary
Senior case manager Mike Hennigan described case management responsibilities at George W. Hill: a 48–72 hour target for initial interviews, ten case managers serving ten housing units, use of JNET and court returns to track dockets, and a need for more training and staffing.
Senior case manager Mike Hennigan provided an overview of case management duties and capacities at George W. Hill Correctional Facility.
Hennigan said the facility currently operates 10 housing units with 10 case managers assigned. He described the classification system as points‑based and explained that case managers perform an initial interview after permanent housing assignment to verify court documentation, locate missing signatures or incorrect docket entries, and identify needs for programming or court action.
Hennigan recommended an initial case manager interview within 48 to 72 hours of placement on a unit to ensure accurate case records and to identify issues that might affect continued detention or release. Case managers monitor court dates through online docket systems (JNET and UJS), review daily court returns, contact outside jurisdictions when needed and handle family wellness calls. He said case management serves as an intermediary among courts, records and incarcerated individuals.
Hennigan also described the range of populations case managers serve: juveniles, restricted housing/administrative segregation, protective custody, general population, maximum security, substance‑abuse program participants, and individuals with serious mental illness. He noted the female population is managed on a single block, so one case manager there handles multiple classifications for women.
On staffing and training, Hennigan said the department is rebuilding staff and hopes to be at planned staffing levels by mid‑summer; additional training (motivational interviewing and other professional development) is planned for the fall.
Deputy Warden Lisa Mastrode and other staff noted that basic orientation materials (an incarcerated person handbook) are available on tablets in English and Spanish and that classification conducts an initial orientation for new commits.
Ending — Board members praised the overview and requested continued attention to training and staffing levels as case management expands services and reentry coordination.
