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Community Safety Department reports early gains for non-police 9-1-1 response; staff plan staged expansion
Summary
The Community Safety Department told the Finance Committee May 8 that its unarmed care team has handled dozens of 9-1-1 calls since launch and is planning a staged staffing expansion aimed at stabilizing a five-day, 12-hour response before moving toward broader coverage.
The Community Safety Department presented a status update May 8 after a nine-month launch period that included collaborative training with police, fire, public health and other city offices. Interim Director Marie Matthews described the department's care-team work on 9-1-1 calls and non-criminal wellness and behavioral-health incidents.
What the committee heard: Matthews said the team's work is shaped around both call response and community follow-up. "We have done intensive training with every public-safety department and health partners," she told the committee, and described examples where clinicians and unarmed responders provided on-scene help,…
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