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Norwalk Transit to adopt crowdsourced incident-reporting app; council approves one-year subscription
Summary
The council approved a one-year subscription with E Alerts Corporation for a crowdsourced incident-reporting mobile app to let riders report safety and security incidents on Norwalk Transit buses. Staff said the app will integrate with vehicle location systems, allow anonymous reporting and will be marketed to increase ridership uptake.
The Norwalk City Council approved a one-year subscription agreement with E Alerts Corporation for a crowdsourced incident-reporting mobile app to support Norwalk Transit System operations, staff said.
Transit staff described the app (branded as a See Something, Say Something-style platform) as a passenger-facing tool to report assaults, disruptive behavior, suspected human trafficking, theft, unattended packages, vandalism…
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