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BHGS expands outreach: videos, bilingual materials and website improvements

3287386 · May 13, 2025

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Summary

Communications manager Joanne Van said the bureau posted instructional videos (including a lab tour), published FAQs in English and Spanish, and overhauled license-search pages to display disciplinary actions; social followers increased across platforms.

The bureau’s communications and education unit described outreach and website improvements at the May 8 council meeting.

Joanne Van, content manager, said the bureau posted consumer-facing videos on DCA’s YouTube channel, including guidance on hiring household movers (interstate and intrastate), a lab tour video, and instructional content showing how to file quarterly reports. The bureau printed and distributed a wildfire recovery flyer in English and Spanish for fire survivors in Los Angeles county disaster centers.

Van said the website’s license-search functionality was improved to display citations and disciplinary actions, and the contact form now routes inquiries directly to the appropriate unit. The bureau also published six technical bulletins on bedding finished-size measurement and is redesigning the website to improve navigation; the new design and content edits are underway with DCA support.

Social-media follower counts rose between mid-2024 and March 2025 across Facebook (8.15%), Instagram (12.01%), LinkedIn (20.41%) and X (11.45%). Council members praised the cleaner website mockup shown in the packet and asked about linking from Facebook posts; Van offered to follow up individually to ensure posts can tag and link correctly.