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City updates: utility billing delays, debris removal after Hurricane Helene
Summary
City staff updated council on ongoing GovSense utility billing issues and post‑Hurricane Helene debris removal. Staff said no utility shutoffs have occurred since December 2024 and late fees have been suspended; debris grinding and backhaul continue and some park repairs remain underway.
City Administrator Jim Clifford and department directors briefed the council on two operational topics: ongoing utility billing system issues and continuing Hurricane Helene debris removal.
Utility billing: Clifford and Finance Director Linda (last name not provided in remarks) said the city’s new billing system implementation has produced errors and schedule delays. Staff reported there have been no utility shutoffs since December 2024 and no late fees charged since Feb. 6, 2025, while the city corrects…
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