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Adams County rolls out new CAD for EMS dispatch; officials report improved realtime unit routing
Summary
County 9-1-1 and EMS officials described a recent CAD implementation they say is already improving unit routing, producing more precise truck selection and giving dispatchers real-time operational data; officials presented April call-volume and response-time figures.
Adams County emergency services officials reported that a new computer-aided dispatch (CAD) system has gone live and is delivering more detailed, real‑time tracking of ambulances and other response units.
Arlen Swayze, who presented the 9-1-1 dispatch calls for April, summarized call volume and staffing changes: the police department logged 823 calls, the sheriff’s department 559, and the fire department 29 for a total of 1,411 calls; the county received 1,124 combined 9-1-1 and non-9-1-1 EMS requests. Swayze also presented a hiring request for a new telecommunications hire (Alana Clark) at $14 per hour; that hire was approved by motion.
An EMS operations presenter described the CAD’s routing and real‑time features and said the system provides “pinpoint detail of the trucks” so dispatchers can select a closer unit rather than sending a farther unit based only on zone. The presenter said that during April the county recorded average response times (example figures cited): about 9 minutes 40 seconds inside the city and roughly 15 minutes 21 seconds in the county. The presenter said the CAD uses adjunct AI to suggest the best unit and to prevent routing trucks across weight‑restricted bridges.
Why it matters: The CAD’s real‑time vehicle location and adjunct routing features can reduce response times by matching calls to the closest suitable unit and by avoiding routing that would be blocked or restricted.
What’s next: County dispatch and EMS officials said they are continuing to work through integration tasks with reporting platforms and will continue to refine use of the CAD and training for staff.
