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CDCR and OIG describe revised staff complaint processes; department warns investigation volume outstrips capacity
Summary
CDCR's Office of Internal Affairs and the Office of the Inspector General described new centralized screening, an allegation investigations unit and OIG intake volumes; CDCR said investigators are overwhelmed and only about 4.3% of investigated complaints have been sustained to disciplinary action.
Deputy Director David Chris of CDCR's Office of Internal Affairs and Amariq Singh, Inspector General, briefed the subcommittee on updated staff complaint intake and investigative processes and separate OIG intake channels.
CDCR described a centralized screening team that receives complaints from incarcerated people and third parties and routes matters to routine local review, local inquiry or to the Allegation Investigation Unit (AIU) within the Office of Internal Affairs. The department said it also established a centralized allegation resolution unit to standardize determinations and relieve wardens of high review workloads.
The Office of the Inspector General (OIG) described an intake unit that processes complaints independently of CDCR and preserves complainant confidentiality; the OIG said it screens complaints within one business day and researches or refers cases to CDCR when appropriate.
Key figures and operational constraints
- Complaint scale: CDCR reported approximately 650,000…
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