CSLB shows onboarding video, outlines training portal for new employees

The Contractors State License Board executive committee heard a staff-training update on April 11 that included an onboarding video, a learning-management partnership and plans to expand training and career-development offerings for employees.

Interim Chief Deputy Registrar Cindy Katamoto introduced the item and said revamping onboarding and training is a strategic priority. The committee watched a roughly 12-minute onboarding video that explains CSLB’s structure, divisions and responsibilities. The video describes CSLB as part of the Department of Consumer Affairs, notes that the board is made up of 15 appointed members, and provides operational details including testing centers, licensing volumes and enforcement functions.

Katamoto said the video — produced in 2022 — will be updated. Committee members suggested creating a shortened version for board members or the public. “I would make a suggestion that that video, once it's updated, is also onboarding for board members,” past chair Diana Love said.

Katamoto described a new partnership with the Department of Consumer Affairs training unit (SOLID) to provide a learning-management system that will deliver individualized training plans for new employees. A screenshot of the CSLB training calendar is available on the agency intranet and includes descriptions for classes, an enforcement academy currently running in Southern California, and a new career-development and mentoring program under development.

Staff said the training initiative maps to CSLB strategic goal 5.2 — reinstating the training unit to improve onboarding and provide formal, structured training for all employees. Committee members thanked staff for the work; no formal action was taken.

Ending: Staff will update the onboarding video and continue rolling out the learning-management system and training calendar to employees.