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CSLB enforcement division reports 9,317 complaints, plans to expand multiple-offender unit
Summary
At the April 11, 2025 Enforcement Committee meeting, CSLB enforcement staff reported complaint volumes, restitution totals and plans to lower the threshold for referral to its Multiple Offender Unit after hiring three analysts.
On April 11, 2025, the Contractors State License Board (CSLB) Enforcement Committee received an update from Enforcement Chief Steve Grove on complaint volumes, enforcement outcomes and planned staffing changes.
Grove said the enforcement division received 9,317 complaints against licensed and unlicensed contractors since July 1, 2024, and reported that intake and mediation staff helped recover $11,743,932 in restitution for consumers so far this fiscal year.
The update outlined how complaints are handled: many non-egregious…
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