Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Enforcement Statistics And Mou topic
No spam. Unsubscribe anytime.
CSLB enforcement division reports 9,317 complaints, plans to expand multiple-offender unit
Summary
At the April 11, 2025 Enforcement Committee meeting, CSLB enforcement staff reported complaint volumes, restitution totals and plans to lower the threshold for referral to its Multiple Offender Unit after hiring three analysts.
On April 11, 2025, the Contractors State License Board (CSLB) Enforcement Committee received an update from Enforcement Chief Steve Grove on complaint volumes, enforcement outcomes and planned staffing changes.
Grove said the enforcement division received 9,317 complaints against licensed and unlicensed contractors since July 1, 2024, and reported that intake and mediation staff helped recover $11,743,932 in restitution for consumers so far this fiscal year.
The update outlined how complaints are handled: many non-egregious licensee matters are settled at two Intake Mediation Centers; unresolved licensee complaints move to one of 10 investigation centers; and the most serious cases are referred for administrative or criminal action. Grove said about 4,245 complaints were assigned to CSLB special investigators this fiscal year and that the current average investigator caseload is 37 cases.
Grove described the Multiple Offender Unit (MOU), created in late 2023 to target contractors with numerous open complaints. He said contractors with 10 or more open complaints currently are routed directly to the MOU; the unit has handled roughly 1,359 complaints to date, closed 772 and has 587 pending. The MOU has led to accusations against 22 licensees (covering 84 consumer complaints) and, Grove said, 23% of those 22 licensees have had licenses revoked.
Grove also announced three additional analyst positions for the MOU and said hiring interviews will begin next week. With those hires, he said CSLB will "soon be able to begin referring contractors with 5 or more open complaints" rather than the current 10-complaint threshold.
The committee did not take votes during the virtual meeting; Grove framed the presentation as an informational update and invited committee questions.
Grove concluded that the MOU has recently broadened its focus beyond solar to include accessory dwelling unit work, reflecting changing priorities in enforcement.
The committee chair, Rodney Cobos, and enforcement staff indicated the office will follow up with members and the public about staffing and MOU workload as hiring proceeds.
