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New People and Internal Operations department outlines integration goals, time-to-fill target of 60 days
Summary
Director Raymond Hall described the new People and Internal Operations department (PIOD), combining HR and ISD, and set targets including reducing time-to-fill critical positions from about 115 days to 60 days and pursuing savings in employee health care contracts.
Raymond Hall, director of the newly formed People and Internal Operations department (PIOD), presented the department’s integration strategy on May 15, saying the merger of human resources and ISD, plus the transfer of the Office of Small Business Development to strategic procurement, aims to streamline services, reduce costs and generate revenue.
Hall said PIOD serves more than 24,000 employees across 26 departments and noted the HR team is lean by industry benchmarks with roughly 58 HR staff. He highlighted three integration goals: make working easier for employees, improve service value for residents and deploy an engaged workforce. Hall said workforce planning and labor relations are priorities and described a program for internal idea-generation that saved roughly $800,000 over five years.
Hall singled out a health-care expenditure of about $540 million, noting an RFP is under way to pursue better value and access; he said the RFP is currently in a cone of silence. For recruiting metrics, Hall said the department’s target is to reduce “time to fill” for critical positions from about 115 days to 60 days.
The presentation also previewed a new business intelligence division to produce actionable insights and dashboards for departments, and said standardizing policies and removing dated processes were part of an effort to eliminate bottlenecks. Hall requested commissioners’ collaboration and follow-up engagement through the committee.
Ending: Hall asked the committee to treat PIOD as a partner for efficiency projects and to help remove bureaucratic bottlenecks; commissioners expressed support and interest in continuing collaboration on staffing, technology and health-care procurement work.
