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Panel discusses public-email responses; co-chairs to pilot BCC process and triage standard replies
Summary
The panel discussed how to acknowledge and respond to emails sent to the oversight panel. Staff said automatic sender acknowledgements are not available; panel agreed co-chairs will triage responses and pilot a BCC workflow for one month.
Panel members reviewed options for responding to public emails sent to the panel's inbox and discussed a process to ensure timely acknowledgement while managing volunteer capacity.
City staff advised that an automated acknowledgement function was not available via the current IT ticket response and volunteers would likely generate many automatic out-of-office messages if…
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