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Council presses HPD on Housing Connect reforms and Section 8 rent-increase backlog
Summary
Council members pressed HPD about technical problems and paperwork burdens in Housing Connect and a backlog of Section 8 rent-increase submissions. HPD said it has cut paperwork requirements, added temporary staff, and reduced a rent-increase backlog from two years to roughly six months but warned demand spikes keep the queue fluctuating.
Council members raised persistent complaints from landlords, voucher holders and prospective applicants about delays in Housing Connect, the city’s affordable-housing lottery and application portal, and about long waits for Section 8 rent-increase approvals.
HPD told the council it has been overhauling Housing Connect’s marketing handbook and reducing documentation burdens — for example, lowering required pay-stub documentation and easing notarization requirements — to speed review and reduce confusion for applicants on federal benefits and applicants with disabilities. HPD staff said…
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