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Office of the Procurador del Ciudadano asks legislature for $503,000 and a technology upgrade
Summary
Edwin García Feliciano, Procurador del Ciudadano (ombudsman), told the House Finance Committee on May 9 that his office needs a $220,000 capital upgrade and new staff to handle legally created specialized ombudsman functions and rising casework.
Edwin García Feliciano, Procurador del Ciudadano (Ombudsman), asked the Puerto Rico House Finance Committee on May 9 to fund a technology replacement and additional staff to carry out newly created specialized advocacy units and to maintain casework capacity.
García Feliciano told the panel his office handled roughly 26,000 citizen contacts in the last fiscal year and currently employs about 60 people with an operating budget “de cerca de 3.3 millones de dólares.” He said the office’s case‑management software dates back two decades and has been unreliable; the office asked for a nonrecurring capital investment of $220,000 to replace it. “El sistema mecanizado que utilizamos para atender los reclamos ... data de hace 20 años,” García Feliciano said.
The Procurador also asked for 13 additional positions to staff a set of newly authorized specialized ombudsman units that the…
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