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Waste Management reports improved equipment, staffing and call‑center performance to Spokane Valley council
Summary
Waste Management told the council it added trucks, invested in a regional “smart center,” reduced call wait times and retained seasonal drivers; staff and WM said the carrier is pursuing hiring and fleet upgrades to maintain weekly curbside service for roughly 26,800 Valley customers.
Waste Management representatives updated the Spokane Valley City Council on May 6 about operations, staffing and recent investments. WM said it has focused on driver recruitment and retention, expanded its fleet and invested in recycling and customer‑service facilities while continuing to manage a nationwide commercial driver shortage.
Zach Stavros and Zach Bray of WM reported that the company added 12 new collection trucks at the local site since the previous meeting and has invested in nearby processing capacity. WM said it had invested in an $18 million “smart center” for regional recycling processing that increased sorting capacity and employs additional local…
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