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Grand Prairie to launch new utility customer portal June 16; donation feature added for local charities
Summary
City staff demonstrated a new utility customer portal set to go live June 16 that will let customers view bills, make one‑time payments without logging in, enroll in paperless billing and donate to city‑administered charity programs including Grand Prairie United Charities and Playground Adventures.
City staff demonstrated the new Grand Prairie utility customer portal at the May 6 council meeting and said the launch date is scheduled for June 16.
The portal demonstration, introduced by a staff presenter and led by Tanya Woody, the superintendent of Utility Customer Service and project manager for the implementation, showed account summary pages, one‑time payments, autopay enrollment, paperless billing and a built‑in donations feature.
"The current go live date is scheduled for June 16," a staff presenter said. Woody walked council members through navigation and confirmed how customers who do not want to create logins…
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