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Committee hears update on bus routing contract, parent tracking app and safety reporting
Summary
Administration recommended renewal of Education Logistics (Edulog) routing software contract; board members asked about accountability after bus incidents, camera and monitor use for SPED students and the district’s parent tracking uptake (5,814 families reported).
District staff recommended a contract renewal for Education Logistics Inc. (Edulog), the vendor that provides bus‑routing software and the parent tracking portal used by Memphis‑Shelby County Schools.
TL Langston and transportation leadership told the procurement committee the recommended contract for Edulog is for $205,133.37 for routing software, services and the parent portal for the coming year, and that the contract is part of a broader three‑year procurement. Langston said the system routes buses, powers the Edulog parent app and supports the district’s effort to let parents track a student’s bus while in transit.
Board members asked about safety and vendor accountability after high‑profile bus incidents. Transportation Director Monica Williams told the committee buses currently have cameras and that the district uses video evidence and its call center to investigate incidents. Williams said the district has a call center and an updated “who do you call” directory and committed to better public communication, including posting the phone number and call procedures on the district website. Williams reported 5,814 families were signed up for the Edulog parent portal at the time of the meeting and said the district aims to increase that number.
Committee members also asked about protections for special education students. Staff said buses that transport students with individualized special education needs have SPED monitors in addition to cameras, and that the district conducts incident investigations and follows up with families. Board members urged the district to do more outreach — text blasts, school registration handouts, refrigerator‑magnet phone lists — so families know how to report safety concerns quickly and reliably.
Langston and Williams said the district is reviewing every bus incident, holding vendors accountable when investigations find vendor responsibility and seeking to use data to drive future contracting and operational decisions. There was no formal vote recorded in committee; staff will carry the renewal recommendation to the full board as a routine procurement item.
Ending: Transportation leaders emphasized the district’s commitment to transparent incident reviews and said they would provide clearer public guidance on how families should report bus safety concerns and where to find the parent portal sign‑up information.
