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New People & Internal Operations department outlines workforce, facilities and IT priorities
Summary
Director Raymond Hall presented the new department combining HR and ISD, highlighting targets for recruiting, time‑to‑fill reductions, healthcare RFPs and business intelligence dashboards to improve county operations and cost efficiency.
Raymond Hall, director of the newly integrated People and Internal Operations department, briefed the ad hoc committee May 15 on plans to merge human resources and information services to improve hiring, reduce costs and deploy data‑driven decision tools.
Hall said the integration supports the mayor’s administration goals to streamline business processes and create synergies. The department serves more than 24,000 employees across 26 departments, but Hall noted the HR team is lean with roughly 58 HR staff. “When you think about payroll, hiring, training … we serve over 24,000 employees across 26 departments,” he said.
Hall highlighted three priorities: shorten time‑to‑fill for critical positions (the department’s current average was reported as about 115 days with a target of 60), reduce healthcare costs through a pending RFP for employee healthcare (noted at roughly $540 million in current expenditures), and expand business intelligence capabilities to produce actionable dashboards for departments.
Hall said workforce planning, labor relations, standardizing policies and process optimization are central to achieving efficiencies. He also noted an internal idea program that has saved about $800,000 over five years and suggested expanding idea generation to the broader community.
Hall introduced Alejandro Martinez Estevez (assistant director for real estate development) to speak on real estate and development topics, and said the new structure aims to align facilities management, procurement, fleet and other internal operations to reduce emergency repair costs and spur revenue generation opportunities.
Commissioners asked for follow‑up on metrics and suggested the committee remain engaged as the department implements dashboards and policy reviews. Hall asked for the committee’s collaboration on removing outdated or obstructive policies to speed service delivery and improve employee engagement.
The presentation did not include motions or votes; staff will return with further detail and metrics for committee review.
