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Internal compliance outlines collections gains, AI pilots and P‑card oversight
Summary
Miami‑Dade’s internal compliance director described the unit’s work on gross collections, P‑card compliance, code citations and plans to pilot AI tools for collections and customer support; commissioners asked for dashboards and more detailed metrics.
Internal Compliance Director Ofelia Tamayo told the county ad hoc committee May 15 that the newly formed unit has recovered millions and is pursuing technology and process changes — including artificial intelligence pilots — to raise collections and increase operational transparency.
Tamayo said the department handles credit and collections for the county and for Jackson Health, code citations, P‑card compliance and enterprise resource planning optimization. “We collect debt that is very dated, sometimes more than five years, could be 10 years. But we have successfully collected over $20,000,000 a year in gross collections,” she said.
Commissioners pressed…
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