Richmond interim CAO: rebate checks misprinted and many delayed; city to reprint after June 16 stale-date

Sabrina Joy Hogg, interim chief administrative officer for Richmond City, told the Organizational Development standing committee that a production error left the wrong payee on roughly 8,300 rebate checks and that the city printed 59,000 checks in all, of which about 23,000 were mailed and roughly 15,000 cashed.

"The math is correct," Hogg said, describing audit work that verified the rebate calculations even as the payee data proved wrong on a subset of checks. She said staff stopped printing when the error was discovered and asked a separate deputy director in finance to audit the process.

The nut of the problem, Hogg said, was twofold: an incorrect payee on about 8,300 printed checks and about 2,000 checks that went to property owners recorded in the 2025 land book rather than the ordinance-required 2024 owner. Of the printed batch, she said staff were able to intercept or hold back about…