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City says billing errors fixed after software migration; late fees and shutoffs suspended during audit
Summary
North Augusta officials told the council May 5 that a migration to new utility billing software caused errors in two billing cycles; billing was paused, audits completed, and the city has suspended late fees and shutoffs while correcting records and working with payment vendors.
City administration told the North Augusta City Council on May 5 that problems from a software migration disrupted utility billing earlier this year and that staff have paused enforcement while completing an audit to restore accurate billing.
Jim Clifford, city administrator, said the city moved its billing from a legacy system called CSI into a new platform, GovSense, and that the vendor migration produced errors in the February 25 and March 10 billing cycles. Clifford said the city halted billing for those cycles until it could complete internal audits and ensure accurate statements.
“The old system is working just fine. Well, if you're familiar with IT systems, you know, at some point in time, Microsoft stopped…
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