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Durham’s HEART program outlines crisis‑response model and countywide scaling steps
Summary
The City of Durham’s Community Safety Department presented a multi‑part crisis response model — crisis call diversion, community response, co‑response and care navigation — and commissioners discussed countywide expansion options while staff proposed an RFQ to assess 9‑1‑1 integration.
Ryan Smith, director of the City of Durham’s Community Safety Department, updated the Durham County Board of Commissioners on HEART — the city’s community safety program — describing its four components and data from the program’s first 2½ years.
Smith said HEART embeds licensed clinicians in the 9‑1‑1 call center for phone‑based crisis call diversion; operates community response teams (licensed social workers, peer specialists and EMTs) for in‑person responses to non‑violent behavioral health calls; fields co‑response units that pair clinicians with CIT‑trained officers for higher‑risk calls; and runs post‑call care navigation…
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