Housing Authority debuts new website and tenant portal to accept online work orders and payments
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Summary
Staff launched a redesigned housing authority website (qacha.org) with a tenant portal for work-order submissions, rent payments and an events calendar; usage is early but staff reported initial uptake and plan outreach to increase digital access for tenants.
Brian Barnshaw, the authority's Resource Development Specialist, demonstrated a new housing authority website and tenant portal the board launched during the May 5 meeting. He said qacha.org is live and includes alerts, a tenant portal that links to the SACS system, an online work-order submission form, a community events calendar and facility pages with photos.
"Any individual who, Googles q a c h a dot org will be taken to the brand new housing authority website," Barnshaw said, showing the site's landing page and the tenant portal features. He noted the site is modular and can be updated internally without relying on an external vendor.
Barnshaw said the portal will allow tenants to submit work orders online and pay rent; early use has been observed but the site is only a few weeks old. "As of right now, it's very new, a couple of weeks old at this point," Barnshaw said when asked about usage. Staff described plans to educate tenants, particularly seniors, about the portal through resident-council visits, one-on-one help and potential training events with the Commission on Aging.
The website also links to the authority's public notices (such as the HCV administrative-plan hearing), board meeting calendar and the authority's social-media and public-TV streaming pages. Staff told the board that the site provides a general inbox for incoming inquiries, and that messages submitted through the site are routed to an internal mailbox for follow-up.
Why it matters: The portal centralizes routine transactions and public information, which staff said should improve response tracking for maintenance and reduce phone-mail delays. Staff plan tenant outreach and possible hands-on training sessions to increase adoption.
What’s next: Staff will monitor site analytics and plan tenant outreach events to increase usage and help tenants who need assistance accessing online tools.
