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Glenn Heights approves contract with Infosend for billing and adds IVR payment option
Summary
Council approved Resolution R-13-25 authorizing an agreement with Infosend Inc. for printed and electronic billing, targeted mailings and an interactive voice response payment option; staff presented a cost comparison and implementation questions remain.
The Glenn Heights City Council on May 6, 2025 approved Resolution R-13-25, authorizing the city manager to enter into an agreement with Infosend Incorporated for data processing, printing and mailing, electronic billing, presentment and payment, and interactive voice response (IVR) services.
Deputy City Manager Keith Moore presented staff’s request and a price comparison of three vendors. Moore said staff eliminated one respondent because it lacked a Texas facility and showed the highest…
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