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Multnomah County says AMR staffing changes have improved response times but full contract compliance not yet met
Summary
At a board briefing, Multnomah County and American Medical Response reported improvements in ambulance availability and response-time measures since a settlement agreement and temporary staffing model were implemented; county and AMR officials said outcome data and a one‑year evaluation remain pending.
Multnomah County officials and American Medical Response (AMR) told the county Board of Commissioners that temporary staffing changes under a settlement agreement have increased ambulance deployment and reduced periods when no ambulances were available, but monthly contract response‑time compliance has not yet been met.
Dr. Bruno, the county’s health officer and interim medical director for Corrections Health, and Aaron Monning, health officer operations manager and EMS administrator, briefed the board on the settlement terms, public response‑time dashboard data and an ongoing system assessment. Rob McDonald, AMR’s regional director for Oregon, and Andrew Cherry, AMR Multnomah County operations manager, described AMR’s recruiting, training and capital investments.
The settlement agreement, signed by the chair and AMR last summer and memorialized in a county resolution, temporarily allowed AMR more flexibility in staffing to increase the number of ambulances available while it hired and trained clinicians. Under the agreement AMR must ensure that 85% of daily, lower‑acuity calls triaged by BOAC are handled by basic life support (BLS) ambulances and…
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