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SERS trains agencies on employer portal login, security-admin appointments and Okta sync
Summary
A State Employees' Retirement System presenter walked agency payroll and HR staff through the employer services login, Okta email-domain sync issues, and the online process to appoint security administrators and assign roles.
SERS staff conducted a step-by-step walkthrough of the State Employees' Retirement System employer services portal, explaining how agencies should sign in, who to contact when email domains are not synced with Okta Workforce, and how to appoint a security administrator and assign user roles.
The SERS presenter said the “best way to reach us is through email,” and explained that counselor-managed inboxes receive submitted forms and questions. For agencies whose email domains are not synced with Okta Workforce, the presenter instructed agencies to open a ServiceNow ticket with the Illinois Department of Innovation & Technology (DoIT) at (217)…
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