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Bowie staff to evaluate service-request app and one-stop contact options, council presses for outreach
Summary
Council asked staff to evaluate the city’s service-request app and explore a single public contact point for residents; communications staff described current usage and plans for an upgraded system in FY2027.
Bowie City Council asked city staff to investigate improvements to the city’s service-request system and explore a single, easy-to-remember contact point for residents seeking city services.
Communications staff said the city currently uses an app called PublicStuff (branded via the city’s website and mobile app) to handle service requests such as refuse and recycling pickups and street-light outages. Staff reported averages of about 950 service requests per month and said public works accounts for 80–90% of requests. The…
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