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Consultant outlines scope and timeline for citywide organizational review
Summary
BlackLine Consulting described a four‑phase, data‑driven organizational review including discovery, peer analysis, current‑state assessment, and an implementation plan, with stakeholder interviews and deliverables timed to inform fall 2025 budget planning.
BlackLine Consulting partner John Nas briefed Thornton City Council on a comprehensive organizational assessment the city contracted to evaluate structure, processes and capacity across six focus areas, including capital project management, span of control, communication and service scope.
Nas said the firm’s approach is evidence‑based and includes document requests, staff surveys, one‑on‑one interviews, focus groups, peer interviews and a data‑driven analysis phase that will produce actionable structural and tactical recommendations. He described a four‑phase timeline: discovery (April–May), analysis (May–July), insight/co‑design and a final report (August) with recommendations and an implementation roadmap.
Why it matters: The review is intended to identify structural changes and process improvements that could be phased into upcoming budgets. Staff said the report will also include implementation difficulty and readiness assessments so council and managers can prioritize early wins for the 2026 budget and plan larger changes over a longer period.
Nas said peer interviews will be done by phone to understand not only how peer cities are organized but why they made particular choices. He described both quantitative and qualitative performance measures, and said consultants will offer candidate KPIs to help the city measure the impact of changes. Tansy and staff said they will schedule brief council interviews in May to capture member expectations.
Ending: Staff emphasized the review is intended to inform the strategic plan’s development goals and to return prioritized, budget‑sensitive recommendations, not to propose immediate, wholesale reorganizations without council direction.
