Board approves Tyler Technologies CAD/RMS procurement, and hires Mission Critical Partners to help implementation
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Summary
After multi‑vendor review the Board authorized a contract with Tyler Technologies to replace the city’s 1990s‑era public‑safety records and dispatch system and expanded an existing consultant contract to assist with implementation.
The Board of Supervisors unanimously approved a procurement to replace Carson City’s aging Tiburon public‑safety software with Tyler Technologies’ cloud‑hosted CAD/records/jail system and authorized Mission Critical Partners to provide implementation support.
Sheriff Sherman Furlong and staff told the board the department has outgrown its legacy system, which has become increasingly difficult to maintain and to secure. The sheriff’s office had evaluated multiple vendors across a months‑long competitive process and selected Tyler as the recommended vendor. The contract covers cloud hosting, records management, dispatch (CAD), and mobile capabilities for patrol, with implementation services and a contingency included in the authorization.
The board also approved an amendment to the city’s existing agreement with Mission Critical Partners, adding $135,000 for project management/implementation services tied to the Tyler deployment and extending the agreement through December 2026. City and consultant representatives said Mission Critical will ensure project governance, help manage vendor deliverables and provide public‑safety‑specific implementation oversight.
Sheriff’s staff said the new system will modernize the department’s mobile and records workflows — including the ability to create pre‑bookings in the field, integrate multiple mapping layers into a single dispatcher map, and run NCIC checks and other queries from mobile devices — and reduce duplicate logins and data re‑entry. The proposed system will be hosted on Amazon Web Services and the city will leverage an existing Tyler relationship (the city already uses Tyler’s financial/ERP system) to improve cross‑system compatibility.
City staff emphasized the project is large and will require a deliberate implementation. The sheriff and city IT committed to a governance structure and to maintaining service continuity during the migration. The board voted unanimously to approve both the procurement and the Mission Critical amendment and authorized the sheriff/under‑sheriff to approve contingency expenditures within the approved limits.
Ending: With contracts approved, the city will begin the vendor implementation phase; Mission Critical Partners will support governance, and the sheriff’s office said it will phase mobile capabilities and CAD migration over the next 12–18 months to preserve operations during transition.
