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Waste Connections reviews first weeks of service; city, contractor address missed pickups and billing issues
Summary
Waste Connections told council it delivered roughly 17,392 carts and logged 43 missed pickups during the first weeks of service; staff and the company acknowledged early problems with customer call volumes, some billing errors affecting senior discounts and late fees, and ongoing follow-up.
BROOMFIELD — Representatives from Waste Connections and the city provided an update on the first weeks of the contractor’s service in Broomfield, reporting large-scale cart delivery, a small percentage of customer opt-outs and some operational problems that staff said are being addressed.
Pat Drezzi, district manager for Waste Connections in Colorado, said the company delivered 17,392 carts and that default sign-ups (residents who did not opt in or out) accounted for…
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