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Board approves phased plan to reduce printed renewal mailings; plans postcards and email-first approach by 2028
Summary
The board approved a staff proposal to phase out full printed renewal packets and switch to postcard reminders in the short term and to rely primarily on email notifications for renewals by 2028, with accommodations for licensees who need paper notices.
Board staff proposed a two-stage plan to reduce the number of full printed renewal application packages mailed to licensees. The board approved the staff plan, which calls for:
1) Replacing the full renewal packet with a postcard renewal reminder for most licensees by July 1, 2026. The postcard would include instructions to renew online through the department’s CONNECT system and explanatory messaging for licensees who need a printed copy. Staff estimated that using…
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