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Giles County EMS outlines 'Project Patient' after London ambulance study trip
Summary
Giles County Emergency Medical Service leaders described lessons from a visit to London Ambulance Service and unveiled 'Project Patient', a local tracking initiative to identify frequent-call patients and connect them with care resources to reduce repeat non‑transport visits to emergency departments.
GILES COUNTY—Giles County Emergency Medical Service officials described a weeklong study trip with other Tennessee ambulance personnel to observe the London Ambulance Service and said they are developing a local program to better coordinate care for patients who call frequently.
The county's EMS chief, Willow Chavez, told the commission that the trip—funded by state grant dollars, not county general funds—included ride‑alongs with London crews, clinical training and sessions at St. George's University. Chavez said the delegation saw systems that funnel patients directly to the resources they need, rather than defaulting to hospital transport.
Chavez frame…
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