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Annapolis ITS seeks cybersecurity staff, ADA web remediation and a new IT strategic plan in FY‑26
Summary
ITS Director Brian Paclin told the Finance Committee the department is migrating GIS to the cloud, expanding cybersecurity and ADA remediation work, moving enterprise permitting into one platform and requesting funds for a new IT strategic plan and web accessibility training.
Brian Paclin, director of Integrated Technology Solutions (ITS), presented the department’s FY‑26 priorities and requested resources at the Finance Committee meeting on April 21, 2025.
Paclin summarized accomplishments in FY‑25 and the department’s planned investments: a cloud migration for GIS, continued multifactor authentication rollout, a cybersecurity awareness program, website ADA remediation, enterprise permitting consolidation and the full adoption of a new HRIS (NeoGov) and time‑and‑attendance modules.
Key points from the presentation
- GIS and cloud migration: ITS contracted with a third‑party vendor to host GIS in the cloud to shift staff time from maintenance to project work. Paclin said most end users will see the new GIS platform in June.
- ADA web remediation: ITS is working to make committee and council materials accessible. "Every city council agenda and committee agenda that hits the website is available both in PDF and a full ADA compliant web format," Paclin said; ITS also proposed $75,000 for contractual services to train departments on producing accessible digital content and to remediate existing materials.
- Cybersecurity and staffing: Paclin requested a dedicated cybersecurity position and an additional network engineer to support firewall, layered protections and policy enforcement; he said the city’s cybersecurity awareness program participation has improved but remains a key priority.
- Enterprise systems and automation: ITS completed modules within the enterprise permitting and licensing system and moved short‑term rental licensing and fee collection fully into the single platform. ITS is also implementing an onboarding and project management tool (GuideCX) to formalize software onboarding and a new service‑desk ticketing system.
Budget requests and strategic plan
Paclin asked the committee to fund a $70,000 IT strategic plan update (the department’s last formal plan dates from 2010), further virtualization and a new help‑desk system, along with the ADA training contract and cybersecurity staffing.
Committee questions touched on software procurement, contract structure, whether the city can accept electronic vendor payments (accounts receivable ACH), and the department’s performance measures; Paclin said vendor ACH implementation is imminent for accounts receivable and that the TeleStaff system for police and fire timekeeping is nearing full adoption.
Ending
Paclin said the department will work with the assistant city manager to refine performance measures and to finalize staffing details after the city’s class‑and‑comp study. Quotations are drawn from the April 21 Finance Committee transcript.
