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IndiGo staff seek one‑year Ecolane extension for paratransit software at $228,779
Summary
Staff recommended a one‑year extension of the Ecolane paratransit scheduling platform (Aug. 2025–Aug. 2026) for $228,779, citing multiple operations transitions and training needs; funding is from the local operating budget.
IndiGo staff recommended the board authorize the president and CEO to sign a one‑year extension for Ecolane, the agency’s paratransit operations technology platform. The proposed extension would run August 2025 through August 2026 at a not‑to‑exceed value of $228,779, bringing the contract’s total not‑to‑exceed value to $1,169,268.
Deputy Chief Transportation Officer Mike Broad said Ecolane is used by mobility staff and contractors for Indigo Access (paratransit). Staff cited several ongoing transitions—including a new paratransit contractor, MV Transportation, and a new care‑center provider—and recommended postponing a technology RFP until after those operational changes so staff can complete training and stabilize service.
Broad said the extension includes the mobile app features that customers may opt into for real‑time pickup windows and estimated arrival at destination; call‑center agents continue to provide the customer pickup window when booking. The software licensing renewal will be paid from the local operating budget; staff described the procurement as a special procurement for which DBE participation was unavailable.
The staff recommendation was presented to the board; the transcript records discussion and clarifying questions but does not record a final vote in the audio provided.
