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EDD says paid family leave claims rose after system transition; department hiring to address backlog
Summary
EDD officials told the subcommittee a systems transition and rising claims briefly slowed paid family leave (PFL) processing in late 2024, that the department has hired staff and is simplifying forms, and that PFL usage has grown substantially since the program began.
Officials from the Employment Development Department told the Assembly Budget Subcommittee No. 5 that paid family leave (PFL) processing slowed during a systems transition but that EDD has redirected staff, begun new hires and will simplify forms to improve customer experience.
Gracia Staten, deputy director of the disability insurance branch (which includes PFL), said internal changes — moving from a manual process into a single, integrated platform used by State Disability Insurance — and increased duplicate applications caused a slowdown late in 2024. Staten said EDD redirected resources, required overtime and weekend work and has begun…
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