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City updates Tyler ERP rollout; property tax conversion stalls on legacy data issues
Summary
Jackson City staff told the Budget Committee that rollout of Tyler billing, cashiering and other modules is progressing but property tax conversion has hit conversion errors involving a small number of legacy records; staff hope to have property tax running by October and prefer earlier internal use for training.
City staff provided a multi-module update on the Tyler enterprise resource planning (ERP) implementation, describing progress, remaining conversion issues, and an anticipated timeline for full use.
Staff said the billing and cashiering modules for the H&S (commercial garbage) department are being configured and that the H&S staff have trained extensively. The revenue portion of Tyler is integrated with the city's other revenue operations and staff expressed optimism that core system functionality could be in…
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