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City outlines utility‑billing transition status: bills issued, vendor data issues persist, dedicated help line active
Summary
City finance staff and the city administrator updated council on the utility‑billing software transition, confirming March 25 bills were issued, vendor transmission issues remain, and a dedicated customer support line is active.
City finance staff and the city administrator updated council on the ongoing utility‑billing and payment‑processing transition and described steps the city is taking to assist customers while vendor data issues are resolved.
Linda Williamson, Finance Director, reminded residents that business license renewals are due April 30 and property taxes are due May 1, and she said the city set up a citizen help desk in the municipal center lobby to help residents with bills and tax numbers.
"We have business license renewals that are gonna be due Wednesday, April 30, and, also, our city property taxes are due Thursday, May 1," Williamson said. "We set up a citizen help desk out front in the municipal center lobby, and that's for anyone to come in who's got any questions with their bill or, they need…
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