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SERS explains how retirees can access online accounts and update records
Summary
The State Employees Retirement System reviewed how retirees and survivors can set up and use online member accounts, update contact and beneficiary information, and submit forms such as direct deposit and change-of-information requests.
A staff member with the State Employees Retirement System told a retiree workshop that the agency’s primary contacts are the call center at (217) 785-7444, the general email sers@srs.illinois.gov and the website srs.illinois.gov.
The presenter said those channels are the fastest way for retirees and survivors to request mailed items, update contact data and get access to online services that include annual benefit statements, direct deposit and benefit verification letters.
The workshop walked through steps to set up a member services online account. The presenter…
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