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County reports outreach, timeline for new garbage, recycling and organics franchises; low-income rate outreach coordinated with SSA
Summary
County staff gave a transition update for the new garbage, recycling and organics franchise agreements, including outreach plans, vendor readiness and a targeted effort with Social Services Agency to identify and notify low-income households eligible for a discounted rate.
The Board received an April update on the county's transition to new garbage, recycling and organics franchise agreements and the outreach plan for customers in three service districts.
What staff reported: SIPA (Consumer and Environmental Protection) staff summarized outreach timelines by hauler and district, materials to be provided to customers (welcome letters, customer guides, call-center scripts) and multilingual translation plans (Spanish and Vietnamese for key documents,…
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