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Residents tell Aransas Pass council of alleged retaliation, unclear complaint process at Housing Authority
Summary
Multiple residents told the April 20 council that a Housing Authority employee treated tenants abusively, charged an unaffordable replacement-key fee, and that internal complaint routes are unclear; city staff said the Housing Authority is a separate entity under federal oversight.
Aransas Pass — Several residents told the Aransas Pass City Council on April 20, 2025, that staff at the Aransas Pass Housing Authority had mistreated tenants, levied a $45 replacement-key fee against a disabled resident, and made it difficult for residents to file complaints.
Kelly Volmering said her mother-in-law, an elderly, disabled tenant, waited more than a week for a replacement key and was then charged $45 — about 5% of the tenant’s total income, Volmering said. Volmering described an encounter she characterized as confrontational and said she believes the conduct violates federal fair-housing protections…
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