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Tamarac to launch redesigned website, new call-center features and Alexa skill; city outlines accessibility and service goals
Summary
Chief Information Officer James Plager said a redesigned Tamarac website will go live April 22 with accessibility features, virtual park and public-art tours, a community calendar, and an integrated Amazon Connect call-center offering text and web chat; staff also developed an Alexa skill for city services.
James (Jim) Plager, the city’s chief information officer, briefed the commission on a suite of digital-service upgrades that the city planned to launch the day after the workshop.
Plager said the new city website was scheduled to go live April 22 around midday and will use the tamarac.gov domain; the site includes an accessibility widget, an updated community calendar (which can ingest events from partner organizations and county library…
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