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Berrien County recognizes 2024 telecommunicators of the year
Summary
The Berrien County Board of Commissioners and sheriff's office honored six nominees and named Christina Birx the 2024 telecommunicator of the year for her leadership in coordinating multi-agency responses and supervising storm and mass‑casualty incidents.
The Berrien County Board of Commissioners paused its regular business to honor nominees for the county’s telecommunicator awards and named Christina Birx the 2024 telecommunicator of the year.
The undersheriff, speaking as chair of the county’s 9-1-1 advisory board, called dispatch a “critical task” and listed qualities that distinguish strong telecommunicators: active listening, the ability to multitask and clear communication under pressure. He said dispatchers “coordinate resources throughout the county, oftentimes when lives are on the line.”
The county and sheriff’s office recognized six nominees for the award and described specific incidents and service records that informed the selection. Nominees and highlights included:
- Keith Layman (Niles dispatch): Night‑shift…
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